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business Help & Support

The Three R’s of Customer Satisfaction

Getting your customers to refer your business to others can be one of the most valuable types of customer satisfaction you can receive. But how can you ensure that they will do so? The answer lies in understanding how to satisfy three types of customers. Retention, Related Sales, and Referrals are the three Rs of …

business Help & Support Profitabiltiy

Diversifying Your Small Business

When you’re running your own small business, it can be easy to get really invested in one or two areas of the business and focus all your time and effort on them. After all, they may be the most profitable or offer the highest return on investment, but that doesn’t mean they should be your …

business Help & Support

How to stay sane while dealing with obnoxious customers

The general public has a reputation as being somewhat difficult to deal with, but that doesn’t mean you can’t handle it with some degree of grace and tact. Handling customers in your business life requires patience, respect, and sometimes even a sense of humour. Here are five top tips for dealing with the general public …